Customer Support Policy

Support hours of operation and step-by-step instructions

Hours of Operation:

Mon-Fri, 9am-5pm (Eastern Time), excluding national holidays.

Scheduled Maintenance:

Scheduled maintenance may occur between 10pm-7am (Eastern Time), during weekends and holidays or with 24-hour notice.

How to Get Software Support for GuardianMD Platform:

Step 1:  Visit the GuardianMD Support Center to access how-to articles, video tutorials, feature guides, FAQs, the community forum and more.

Step 2:  If you cannot find your answer in the GuardianMD Support Center, choose one of the following options to contact GuardianMD customer Support:

• Submit a Support Ticket via Support Center
• Email your questions to support@guardianmedicaldirection.com
• Call 1-877-340-1697 and ask for Technical Support

How to Get Support for GuardianMD Billing Inquiries:

• Email you questions to billing@guardianmedicaldirection.com
• Call 1-877-340-1697 and ask for Billing Assistance

Last Updated on May 15, 2023