Copyright & DMCA Policy

Guardian Medical Direction, Inc. (“Guardian Medical Direction”) respects your intellectual property rights and we take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. This Copyright & DMCA Policy outlines how you can submit a notice of copyright infringement and the procedures for countering such notices.

How to Report a Claim of Copyright Infringement

If you believe any materials accessible on or from the www.guardianmedicaldirection.com website (the “Site”) infringes your copyright, you may request removal of those materials (or access to them) from the Site by submitting written notification to our copyright agent designated below. In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), you must provide written notice (the “DMCA Notice”) including the following information:

• Identification of the copyrighted work(s) you believe to have been infringed. For example, a detailed description of or link to the work(s) or material(s) allegedly being infringed upon.
• Identification of the material(s) on the Site that you believe to be infringing. This identification must include information sufficiently precise to allow us to locate that material. For example, a screenshot of the material and the URL of the page on which it was found.
• A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the written notice is accurate.
• A statement, under penalty of perjury, that you are the copyright owner, or are authorized to act on behalf of the copyright owner.
• Your contact information, including your name, address, phone number and email address.
• Your physical or electronic signature (including your typed name) as the copyright owner or person authorized to act on their behalf.

Guardian Medical Direction’s response to a DMCA Notice, may include, in its sole discretion, removing or restricting access to allegedly infringing material. Please note that information provided in a DMCA Notice may be forwarded to the user who posted the allegedly infringing content.

How to Submit a Counter Notice

If you believe that material you posted on the Site was removed or access to it was disabled by mistake or misidentification, you may file a counter notification with us (a “Counter Notice”) by submitting written notification to our copyright agent designated below.

Pursuant to the DMCA, the Counter Notice must include substantially the following:

• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled.
• A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled because of a mistake or misidentification of the material to be removed or disabled.
• A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which the Site may be found) and that you will accept service from the person (or an agent of that person) who provided the Site with the complaint at issue.
• Your contact information, including your name, address, phone number and email address.
• Your physical or electronic signature (including your typed name).

Designated Copyright Agent

A DMCA Notice or Counter Notice may be sent to our designated copyright agent by email at legal@guardianmedicalddirection.com or by mail at:

Guardian Medical Direction , Inc.
29488 Woodward Avenue, Suite #193
Royal Oak, MI 48073
Attn: General Counsel

If you fail to comply with all the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice or Counter Notice may not be effective.

Restoration of Removed Content

Guardian Medical Direction will forward a valid Counter Notice to the party who submitted the original DMCA Notice. The notifying party will then have ten (10) business days to file a court action against you relating to the allegedly infringing material. If we do not receive any notification of such court action from the notifying party within ten business days, the DMCA allows us to restore the removed content.

Bad Faith Notices and Counter Notices

Please be aware that if you knowingly materially misrepresent that material or activity on the Site is infringing your copyright, or if you knowingly materially misrepresent that material or activity on the Site was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.

If you are not sure whether the material is infringing, you may wish to contact an attorney before submitting a DMCA Notice.

Repeat Infringers

It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers. We also reserve the right, in our sole discretion, to terminate any account for actual or apparent copyright infringement.

Changes to This Policy

We may update this Copyright & DMCA Policy from time to time and will post the most current version on our Site.

Last updated on May 15, 2023

Additionally, if you are a healthcare provider or employee at a medical practice or billing company, we may have collected the following categories of personal information from or about you in the last twelve months and may have sold that information to certain categories of third parties for the purposes outlined below.

Where We Store and Process Your Personal Information

Guardian Medical Direction, Inc. is based in the United States and uses service providers and have corporate affiliates that may be located outside of the United States.

If you submit personal information to us, your personal information may be processed in a foreign country, where privacy laws may be less stringent than the laws in the United States. By submitting your personal information to us, you agree to the transfer, storage, and processing of your personal information in a country other than your country of residence.

How We Protect Your Information

The security of your personal information is important to us. Personal information is maintained on our servers and those of our service providers, and may be accessible by authorized employees, representatives, and agents as necessary for the purposes described in this Policy.

While we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we use reasonable and appropriate physical, electronic, and organizational safeguards to protect your personal information in our possession, we cannot guarantee its absolute security in all circumstances.

For more information about our security practices, please see our Security Notice. If you have any questions about security on our website, you can contact us at privacy@guardianmedicaldirection.com.

Your Rights

Depending on your country or state of residence, you may be able to exercise the rights described below. You will not receive discriminatory treatment or retaliated against for exercising any of the rights described below. If you are an employee, applicant, or independent contractor of Kareo, you will not be retaliated against for exercising any of the rights described below.

Accessing, Updating, Correcting, and Deleting Your Information

You may have the right to request access to and receive details about or a copy of the personal information we maintain or have processed about you, to update and correct inaccurate information, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. This section describes how to exercise those rights and our process for handling those requests, including our means of verifying your identity. If you would like further information regarding your legal rights under applicable law or would like to exercise any of them, please contact us here. While our contact form is the best way to reach us, you may also email us at privacy@guardianmedicaldirection.com or call us at (877) 340-1697.

• Access to Your Personal Information and Data Portability. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive your request and confirm your identity, we will disclose to you:
• Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
  • The specific pieces of personal information we collected about you (also called a data portability request).
• The categories of personal information we collected about you and the sources from which we collected it.

You can submit a request to access or delete your personal information, or withdraw consent, by submitting a request through our contact form or calling (877) 340-1697. We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

• Updates and Corrections to Your Personal Information. You can update your account by logging into your account, contacting our support team, or calling us at (877) 340-1697. To update your personal information related to your employment at Guardian Medical Direction, please email us at privacy@guardianmedicaldirection.com.
• Deletion of Your Personal Information. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or de-identify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Limiting the Use of Sensitive Personal Information

California residents have the right to limit the use of sensitive personal information. Guardian Medical Direction only collects sensitive personal information, such as your social security number, financial account information, and as otherwise defined by applicable law, when you provide it to us, such as in the job application process. We only use such sensitive personal information for the use disclosed at the time you provide it to us. Guardian Medical Direction does not use sensitive personal information for inferring characteristics about you.

Opting Out of Cookies and Sale/Sharing Using Online Tracking Technologies

Our use of online tracking technologies may be considered a sale or sharing under applicable law. As a visitor to our Site, you can opt out of being tracked by these third parties by clicking the “Do Not Sell My Personal Information” link at the bottom of our Site and selecting your preferences. Depending on your state of residence, you may also opt out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

Provider Website Visitors

If you are a visitor or patient of any of our customers (Provider Wesbite Visitor) and would like to make any requests or queries regarding your personal information, please contact your healthcare provider directly. For example, if you wish to request to access, correct, update, or delete inaccurate personal information processed by Guardian Medical Direction on behalf of our customers, please direct your query to the relevant Guardian Medical Direction customer who controls such data. If Guardian Medical Direction is requested by our customers to remove any Provider Website Visitor personal information, we will respond to such requests in a timely manner upon verification and in accordance with applicable law.

Exercising Your Rights

You can submit a request to access, update, correct, or delete your personal information, or withdraw consent, by submitting a request through our contact form or by calling (877) 340-1697.

You may only submit a request to know twice within a 12-month period. Your request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include your first and last name and email address.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Identity Verification

For security purposes, we may request additional information from you to verify your identity to enable us to process some requests. In such cases, we may contact you by email to verify your request. Depending on your request, we will ask for information such as your name and the email address associated with your Guardian Medical Direction account.

Authorized Agent

If you are a resident of California, Colorado, or Connecticut, you may designate an authorized agent to submit a request on your behalf to exercise your privacy rights described herein. To authorize an agent to do so, you must: (1) provide to such agent your signed permission to submit such request; and (2) verify your own identity directly with us. We may deny a request from an authorized agent if the agent does not provide adequate proof that they have been authorized by you to act on your behalf.

Responding to Requests

Upon receipt of your request, we will respond within the time frame permitted by the applicable law.

Appealing Requests

If you are a Colorado, Connecticut, or Virginia resident, you may appeal our decision to your request regarding your personal information. To do so, please contact us in any of the ways listed in the “Your Rights” section. We respond to all appeal requests as soon as we reasonably can, and no later than legally required.

Promotional Emails

To stop receiving promotional emails, you can click on the “unsubscribe” link at the bottom of any promotional email you receive from us. If you are a patient, please contact your healthcare provider to update your communication preferences.

Children’s Privacy

Our Platform is not intended for or directed to children under the age of 18. We do not knowingly collect personal information directly from children under the age of 18 without parental consent. Children under 18 are not permitted to use the Platform and we do not knowingly allow individuals under the age of 18 to create accounts that allow access to our Platform. If we become aware that a child under the age of 18 has provided us with personal information, we will delete the information from our records.

Without limiting the above, the Platform does allow individuals over the age of 18 years—such as you, parents and guardians—to provide, share, and store personal information about others, including minors and children. Any user providing, storing, or submitting information on behalf of a child assumes full responsibility over the submission, use and transmission of such information.

We do not knowingly “sell,” as that term is defined under the California Consumer Privacy Act, the personal information of minors under 16 years old who are California residents.

Changes to This Website Privacy Policy

We may update this policy at any time for any reason. We encourage you to periodically review this page for the latest information on our privacy practices. We will provide additional notice to you if we make any changes that materially affect your privacy rights.

Questions

If you have questions or suggestions you can contact us at:

Guardian Medical Direction Privacy

29488 Woodward Avenue, Suite #193

Royal Oak, MI 48073

Phone: (877) 340-1697

Email: privacy@guardianmedicaldirection.com

Last Updated on May 15, 2023.